Contact form
Here you will find answers to frequently asked questions
FAQ
Send internationally ?
We deliver to Switzerland and selected European countries, especially Liechtenstein, Germany and Austria.
How can I return my order and exchange ?
return
We offer a 30-day We offer a return policy, which means you can request a return within 30 days of receiving your item. If the ring doesn't fit, no problem! You can return it to us free of charge as long as it's within our 30-day return policy and the ring remains undamaged. Click this link for more information.–
Conditions for a return
The item must be in like-new condition.
Please note: If the item shows visible signs of wear, damage, or alterations, we reserve the right to refuse the return or reduce the refund.
Note: personalized products cannot be returned/refunded.
These guidelines comply with Swiss law and are based on the European right of withdrawal according to the EU Consumer Rights Directive. You can find out more here.
Please use for return the return slip.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or declined.
Approved refunds will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@geonea.com.
Exchange
The fastest way to receive the desired item is to exchange the current item. Please note the desired exchange on the return slip, for example: the same ring in size 50 instead of 52. You can also send us the desired exchange via email to info@geonea.com and return the received item using the return slip. Once the return is accepted, we will process the exchange.
Return address
Geonea GmbH
Lake View 2
CH-9422 Staad
How long does it take to get my order ?
Shipment
Geonea GmbH delivers within Switzerland and to selected European countries. Delivery times vary depending on the destination and are usually 2-7 working days for Switzerland and 5-14 working days for EuropeIn case of delays, the customer will be informed immediately.Shipping costs:
Domestic shipping
Zone 1 • Switzerland
PRIORITY: CHF 10.00
FOR FREE: Shipping costs for orders over CHF 100.00
Liechtenstein
ECONOMY: CHF 8.00
PRIORITY: CHF 10.00
FOR FREE: Shipping costs for orders over CHF 100.00
International shipping
Zone 2 • Germany
ECONOMY: EUR 10.00
PRIORITY: EUR 15.00
FOR FREE: Shipping costs for orders over EUR 100.00
Zone 3 • Austria
ECONOMY: EUR 10.00
PRIORITY: EUR 15.00
FOR FREE: Shipping costs for orders over EUR 100.00
Payment methods
Payment can be made by credit card, PayPal, TWINT or other payment methods offered in the online shop.