Returns and exchange
return
We offer a 30-day We offer a return policy, which means you can request a return within 30 days of receiving your item. If the ring doesn't fit, no problem! You can return it to us free of charge as long as it's within our 30-day return policy and the ring remains undamaged. Click this link for more information.–
Conditions for a return
The item must be in like-new condition.
Please note: If the item shows visible signs of wear, damage, or alterations, we reserve the right to refuse the return or reduce the refund.
Note: personalized products cannot be returned/refunded.
These guidelines comply with Swiss law and are based on the European right of withdrawal according to the EU Consumer Rights Directive. You can find out more here.
Please use for return the return slip.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved or declined.
Approved refunds will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at info@geonea.com.
Exchange
The fastest way to receive the desired item is to exchange the current item. Please note the desired exchange on the return slip, for example: the same ring in size 50 instead of 52. You can also send us the desired exchange via email to info@geonea.com and return the received item using the return slip. Once the return is accepted, we will process the exchange.
Return address
Geonea GmbH
Lake View 2
CH-9422 Staad