Faqs

💎 Frequently Asked Questions (FAQ)

🔁 Return & Refund

1. What is your return policy?
We offer a 30-day Return period starts from the day you receive your order.
2. Return of rings
If your ring doesn't fit, we'll be happy to exchange it for the correct size – if:
- the ring is unworn and undamaged
- you return it in the original jewelry box
- and the desired size is available
If the size isn't available, you can choose another product of the same value or receive a full refund. We'll also cover the return shipping costs for a ring size exchange.

💡 Please check your ring size before ordering to avoid any delays or inconveniences..
3. Can I return or exchange a ring if it doesn't fit?
Yes – as long as the ring meets our return policy and the desired size is available. If not, we'll offer you an alternative product or a refund.
4. Can I return a product if I simply don't like it (e.g. stone or style)?
We do not accept returns for personal taste reasons such as:
- Size of the stone
- Design or style
- Differences between product and photos
Our jewelry is made in small batches—please read all information carefully. If you have any questions, we're always here to help!
5. What if I receive the wrong product or a damaged product?
Please contact us within 3 days of receiving your order with a photo and order number. info@geonea.comWe'll take care of it quickly – we'll cover all return shipping costs.
6. How do I initiate a return or exchange?
Just send us an email to info@geonea.com. with your Order number and the reason. We'll guide you step by step – completely straightforward.

💳 Payment methods & prices

7. Which payment methods do you accept?
We accept:
- Credit cards (including VISA)
- PayPal
- TWINT
- Additional secure methods displayed during checkout
⚠️ We do not offer purchase on account.
8. Are taxes included in the price?
Yes – all orders within Switzerland include 8.1% VAT which is calculated at checkout. VAT number: CHE-164.226.731 VAT
9. Do I have to pay customs duties or fees on international orders?
Maybe. For deliveries to Germany, Austria or Liechtenstein local authorities may charge the following fees:
- Import taxes
- Customs duties
- Processing fees
These costs are not included in the price and must be borne by the buyer. We are not responsible for customs fees or delays – please check with your local customs office.

📦 Shipment

10. Do you deliver internationally?
Yes! We currently deliver to:

🇨🇭 Switzerland

🇩🇪 Germany

🇦🇹 Austria

🇱🇮 Liechtenstein

We are working on expanding international shipping soon.
11. How much does shipping cost?
🇨🇭 Switzerland & 🇱🇮 Liechtenstein
- Economy: CHF 8.00
- Priority: CHF 10.00
- Free shipping from CHF 100.00 (with a purchase of CHF 100.– in our shop)

🇩🇪 Germany & 🇦🇹 Austria
- Economy: EUR 10.00
- Priority: EUR 15.00
- Free shipping from EUR 100.00 (with a purchase of EUR 100.– in our shop)
12. How long does shipping take?
Estimated delivery times:
- Switzerland: 2–7 working days
- Germany, Austria, Liechtenstein: 5–14 working days

🕒 Note: These are guidelines – holidays, logistics or customs may affect it.
All orders placed before 3 p.m. will be delivered to the Swiss Post on the same day.
Need it fast? Choose PRIORITY at checkout!
13. How can I track my order?
As soon as we ship your order, you will receive a Confirmation email with tracking number.

📩 Important: Enter a valid email address during checkout – also check your spam folder if you don’t receive anything.

🪙 Materials & Authenticity

14. Is your jewelry made of genuine 925 sterling silver? Is it nickel-free?
Yes, absolutely. Our jewelry is made of real 925 Sterling Silver and is 100% nickel-free.

To ensure quality, our jewelry is tested in certified Swiss laboratories. Most recently on February 18, 2025 at the Metallo Testing Laboratory in La Chaux-de-Fonds tested – fully compliant with Regulations of the Swiss Precious Metals Control.

🧪 Our tests are carried out according to the ISO 17025 accredited. which guarantees maximum reliability.

🔒 Promise of authenticity:
Every Geonea piece of jewelry carries our officially registered responsibility label, registered with the Swiss Precious Metals Control.

This official responsibility label guarantees:
- The purity of 925 silver
- Certified Swiss quality

You can wear our jewelry with confidence – beautiful & safe according to the highest EU standards.
15. Do you offer ring resizing or engraving?
We currently do not offer ring size changes or engravings.

Please make sure you choose the correct ring size before ordering – subsequent changes are not possible.

✨ Unsure about your size? Contact us – we'll be happy to help!